Frequently Asked Questions
Everything you need to know about shopping with UP THERE.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that certain limited-release items may be final sale.
How do I know which size to choose?
Each product page features a specific size guide. Since we carry various international brands, we recommend checking the measurements provided or contacting our team for fit advice.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Are the products authentic?
Absolutely. UP THERE is an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from the manufacturers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.