Returns & Exchanges

At UP THERE, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all full-priced items in original condition. Please ensure all tags remain attached and footwear is returned in its original, undamaged box.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all labels, hangtags, and shoeboxes are protected from transit damage.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund or store credit within 3 to 5 business days.